Refund policy
We offer a 30-day returns policy for your complete peace of mind.
If you have bought from our eBay shop, please refer to the returns information on eBay.
Nothing in this Returns policy will affect your legal rights in relation to faulty or misdescribed goods.
How to return products
To arrange your return please email sales@zorgshop.com with your name, order number, detail of the product(s) you would like to return, and the reason for the return. Should there be any damage to the product arising from delivery, please attach photographic evidence.
If you are returning them because you have changed your mind, you must return the products to us within 14 days of telling us you no longer want them.
The return is at your cost. You have the option of using our preferred courier at discounted rates. Please ask us for a pre-paid label, the cost of which we will deduct from your refund. If you choose to use your own courier, please ensure you use a reputable provider and a recorded delivery service as you are responsible for the products until we receive them. We will not be responsible for products that are damaged in transit before they reach us. You may wish to insure more expensive items.
If you are returning faulty or misdescribed goods, please contact us for a prepaid returns label.
When returning products to us (regardless of the reason), it is your responsibility to make sure that the products are properly packaged (ideally in the original packaging). Products should be returned with all accessories and documentation.
We cannot accept any returns where the serial number and/or other identifying marks have been removed. Without these, we are unable to confirm that the product that is returned was purchased from us.
Returned products must be in their original packaging, include all accessories, be in "as new" condition and must not have been used, installed or had any data input onto them.
Any free gifts which were included with your order must also be returned.
Our right to reduce your refund
Please note that we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. For example, if you have opened the packaging of a product and as a result we cannot re-sell the product at full price.
If you have returned your product, but before doing so you claimed any software that is included with your product, we may also reduce your refund to reflect the benefit you have received from claiming the software.
When the right to change your mind does not apply
The right to change your mind does not apply:
if the seal has been broken on any DVDs, CDs, memory cards or software (including games)
if the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed
to unsealed headphones/headsets, for hygiene reasons
if you have asked us to order a product for you specifically, and the product is not in the range of products we generally offer.
Refunding you when you have changed your mind
Once we have received the products back from you, we will give you a refund for the cost of the product (subject to any deductions set out above). Your refund will be by the method you used for payment. You will receive your refund within 14 days from the day on which we receive the product back from you.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. If your order was eligible for free delivery, then no refund for delivery will be made.
If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free games codes should be unused and still hidden.